Shipping policy
Shipping Policy
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with shipping details.
2. Shipping Time
Estimated delivery times:
- Local Shipping: 2–5 business days
- International Shipping: 5–14 business days
Please note that delivery times are estimates and may vary depending on your location.
3. Shipping Fees
Shipping costs are calculated at checkout based on your location and selected shipping method.
Any applicable taxes, customs duties, or import fees are the responsibility of the customer.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your shipment.
5. Delays
We are not responsible for delays caused by:
- Shipping carriers
- Customs clearance processes
- Incorrect shipping information provided by the customer
- Circumstances beyond our control (e.g., weather, holidays)
6. Incorrect Address
Please ensure that your shipping address is accurate and complete.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
7. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 48 hours of delivery.
We will work with the shipping provider to resolve the issue.
8. Failed Delivery Attempts
If delivery fails due to customer unavailability or incorrect details, additional shipping charges may apply for re-delivery.